General FAQs

Most frequently asked questions about the NOVA H1 Audio Earrings

Availability

When and where will the NOVA H1 Audio Earrings be available

The NOVA H1 Audio Earrings will be available for purchase starting from the end of September 2022. Register for pre-order now.

All our customers will be offered a unique touch-and-feel experience with the NOVA H1 Audio Earrings in innovative retail stores across Europe:

- from September 5, 2022 at The Latest in Berlin

- from September 29, 2022 at Smartech at Le Printemps (Paris) and later at Smartech in Selfridges (London) and La Rinascente (Milan).

For a full list of partner stores, see the Partners page.

The NOVA H1 Audio Earrings will be available for purchase in our webstore and several retail stores: The Latest (Berlin), Smartech at Selfridges (London), Le Printemps (Paris) and La Rinascente (Milan).

Privacy

Questions concerning privacy when using the NOVA H1 Audio Earrings

Thanks to our patented Directional Sound technology, sound is sent from the pearl on the NOVA H1 directly to your ear canal, avoiding the spread of the sound in different directions. This means that only you will hear the person on the other end of the phone call.

Thanks to our patented Directional Sound technology, sound is sent from the pearl on the NOVA H1 directly to your ear canal, avoiding the spread of the sound in different directions. This means that even at high volume, your music is barely audible to those around you.

Health

The impact of NOVA H1 Audio Earrings on one's health

Compared to a smartphone that irradiates 2000 mW, the NOVA H1 Audio Earrings only emit 1 mW during a phone call. In addition, one is only exposed to radiation when actively using the Audio Earrings and not by merely wearing them. They go into ultrasleep mode when not in use and thus do not emit any radiation.

Not at all. Thanks to the premium high-quality materials (silver/gold) which are nickel-free, even the most sensitive of the skins will be protected.

Furthermore, the light weight (about 7,7g per earring) of the NOVA H1 will make you think that you are wearing regular earrings. We also have a stud version for those with pierced ears.

Absolutely safe. When it comes to radiation, the NOVA H1 Audio Earrings emit 1mW against a mobile phone that radiates 2000 mW.
Regarding hygiene, the Audio Earrings are not inside the ear canal but on the earlobe, so there's no blockage of the ear canal or ear wax clogging. On top, the Audio Earrings are made of high-quality nickel-free materials. For these reasons, the Audio Earrings are safe to wear for as long as needed.

Product FAQs

An in-depth look into the NOVA H1 Audio Earrings

Technology

Directional Sound is a unique out-of-ear technology developed by NOVA. Directional Sound transmits sound output from your earlobe directly to your ear canal, avoiding any sound spreading away and thus allowing the user to keep the music and conversations private. Hence, the sound experience differs from the ones in the in-ear or over-the-ear earphones and could be compared to AR – a layer of sound/music is added to the existing layer of sound that surrounds you. It feels like having a soundtrack accompanying you throughout the day.

Materials

Our NOVA H1 Audio Earrings are made of nickel-free stainless steel plated in gold or silver and a freshwater pearl.

The NOVA H1 pearl is a cultured, freshwater pearl. Such pearls are real pearls which are cultivated in oysters that mature in non-saline water. Freshwater pearls, unlike saltwater pearls, have the correct layer structure to suit our size requirements for drilling a hole for the technology.

Style

The NOVA H1 Audio Earrings are available in two versions – Gold and Silver – and have two different styles – Clip-on and Stud.

It depends primarily on your personal style and whether your ears are pierced. If you want to wear the NOVA H1 only on the earlobe, you have your ears pierced and/or you have smaller earlobes, the stud version is just fine. If you want to have even more versatility and wear the NOVA H1 as a cuff or you don't have pierced ears, you might want to opt for the clip-on option. Either way, both styles are amazing and comfortable to wear all day long.

Use Cases

When to use or not use your NOVA H1 Audio Earrings

Yes, you can use the NOVA H1 Audio Earrings mono (one Earring) or stereo (both Earrings).

Yes, you can. Thanks to our Directional Sound technology and the out-of-ear positioning of the NOVA H1 Audio Earrings, you can listen to your favorite tunes while remaining receptive to the surroundings. With the NOVA H1 Audio Earrings, you will still hear traffic around you and will thus avoid danger.

No, the NOVA H1 Audio Earrings are not waterproof. Although they are protected enough for rain, you should avoid showering or swimming with the NOVA H1 Audio Earrings. Besides that, the Bluetooth signal connecting your phone to your Audio Earrings would not work under water.

We believe that the NOVA H1 are versatile, so if you usually do sports with earrings on, you can also use the NOVA H1. However, even though the NOVA H1 stay firmly on your earlobes, we recommend to be careful and avoid particularly active sports, especially outdoors, to avoid losing one of the earrings or dropping them on the asphalt which could cause optical damage to the pearl. In general, sports with softer moves like yoga or golf shouldn’t be a problem. When it comes to swimming, do not use the NOVA H1 as they are not waterproof.

Absolutely. Since the ear canal is not blocked, you can listen to music/podcast/audiobook or make phone calls while being aware of your surroundings, metro announcements, etc.

Yes, since the NOVA H1 do not block the ear canal, they can be worn while wearing hearing aids. However, the Audio Earrings cannot replace hearing aids. Also note that we do not test all hearing aid models, so we cannot guarantee how the hearing aid will amplify sound. Let us know your hearing aid model at customercare@nova-products.com and we will advise you.

You can use the Audio Earrings for Teams, WhatsApp, Zoom and any other applications, audio or music apps and platforms on your smartphone, tablet or PC, just like you would do with regular earphones.

Specs

Questions about the technical specifications of the NOVA H1 Audio Earrings

The NOVA H1 connect to your device via the latest Bluetooth technology - Bluetooth 5.2.

The NOVA H1 Audio Earrings must be paired with your device once you use them for the first time. Take one Audio Earring and set it to pairing mode by pressing the button on the back for three seconds. You will hear an audio signal indicating the pairing mode. Then go into your device’s settings and in the list of Bluetooth devices choose and connect to the NOVA H1. The next time you turn NOVA H1 on, they will automatically connect to your device so you just put them on and start using.

The algorithm in the chip we are using and the combination of 2 microphones block the noise around you, for example, wind, so the person on the other end of the phone call can hear you clearly.

No, the NOVA H1 do not provide Active Noise Cancelation. Since the Audio Earrings are placed outside the ear canal (on the earlobe or earhelix), it is not possible to suppress ambient noise. In fact, it is one of the unique features of the NOVA H1 that allows you to stay receptive to the outside world at all times.

The NOVA H1 are compatible with any device running on iOS (from iPhone 4S and new models) and Android (from Android 4.4 KitKat, lollipop 5.0 and more updated versions) operating systems.

Whenever you need to charge the NOVA H1, just put them back in the charger and they will automatically go into the sleep/charging mode avoiding the battery waste. You can even charge the NOVA H1 on the go and thus maximize the music playtime to a total of 14 hours.

It takes 1.5h for the fully discharged Audio Earrings to get fully charged.

It takes 3 full charges until the charging case runs out of power and should be recharged via a cable.

The special battery installed in the Audio Earrings lasts an average of 2-3 years. But don't worry, just like the battery in a watch, the battery in the NOVA H1 can be replaced at designated locations, so your NOVA H1 can stay with you forever.

Price-Value

There are several reasons that explain the high value of the NOVA H1 Audio Earrings. The NOVA H1 Audio Earrings are a one-of-a-kind exclusive product on the market with patented out-of-ear technology - Directional Sound – and the only earphones embedded in earrings.

Besides, cultured freshwater pearls on the Audio Earrings need to meet certain size requirements in diameter and especially in height to fit the technology inside, and it takes about 3-5 years for these pearls to grow. Therefore, the NOVA H1 pearls are in limited supply. Also, as a natural product, all pearls are unique, making each pair of the NOVA H1 Audio Earrings unique as well.

Finally, each product is manually assembled in Europe using only quality workmanship and respecting working conditions.

Product care

You can clean the NOVA H1 by carefully wiping them gently with a soft, dry cloth.

The NOVA H1 come with a portable charging case that not only charges them, but also allows you to store and transport them safely.

We recommend you to take care of the NOVA H1 just like with other jewelry. The metal part is very robust. Yet, the pearl is a natural product and although it won't break with the fall, if you let it fall on the asphalt, you may get scratches and optical damages. The earrings will still be functional.

COVID-19

In times in which most of us are doing home office - maybe our kids, partners or roommates are home as well - the NOVA H1 Audio Earrings are the perfect ally to get things done while keeping you connected to the real world by hearing everything that is happening around you.
Be on a work call and hear the delivery man at the door, prepare a presentation while listening to music and hear when the washing machine finishes its cycle...the possibilities are endless.

Yes, just like you wear regular earrings. Because they are small, securely fastened with a clip or stud and do not hang off the earlobe, they fit comfortably and securely on the ear even when wearing a mask.

Order Process

Frequently asked questions about the order process

Placing an order

Here are the steps you should follow to successfully place an order on our website:

1. Choose the preferred style: gold or silver, and clip-on or stud.

2. Select the quantity.

3. Click on “Add to cart”, add an "Order note" (optional) and proceed to "Check out".

4. Enter your contact details and click on "Continue to shipping".

5. Check the correctness of the entered shipping details and the chosen shipping method and then click on "Continue to payment".

6. Choose the preferred payment method.

7. Review the order and place it.

And done - your order is placed now! Shortly after, you should receive a confirmation email with your order details.

Yes, of course. As long as there is enough stock, you can purchase as much of the product as you want.

Payment

We accept most major credit cards such as Mastercard, Visa and Maestro, digital wallet payments Apple Pay, Google Pay, PayPal and Amazon Pay, as well as local payment methods iDEAL and Sofort.

At the moment we do not offer payment by instalments.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Yes. It is important that you indicate your billing address which matches the address on your credit card statement, but the shipping address and recipient’s name can be different.

It might be that we do not have enough product in stock, therefore your payment was cancelled. Or it can be that your bank didn't authorise the transaction - in this case, please contact directly your bank or card issuer.

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

We collect local VAT calculated at the checkout for the customers in Germany, France, Belgium, Italy, Spain and the Netherlands. We do not collect VAT on purchases made in Switzerland and the UK.

Please note that international orders (shipments outside the EU) may be subject to customs or import duties once the order reaches its destination country and are paid by the customer. For more information on shipping, consult our Shipping Policy.

No, no personal information is collected without the customer's permission.

All purchases are made in € (euros).

After the order is placed

Once we've received your order, you should receive a confirmation email from us with the details of your order. If you haven't received this email within 24 hours, please contact us via customercare@nova-products.com.

If you haven't received the confirmation email within 24 hours, please contact us via customercare@nova-products.com.

Yes, before the order has been dispatched. Please contact us via customercare@nova-products.com, so we can help you out.

Don't worry - we know this happens! If the order has not been dispatched yet, we will of course change the shipping address. Contact us as soon as possible at customercare@nova-products.com, and we will help you out.

After the order is dispatched, you will receive an email notification from us with the shipping detals. Then, the delivery company will inform you of the estimated delivery time.

Are you a media or press representative interested in covering the NOVA H1 Audio Earrings in media/press? Please visit our press page or contact us directly at press@nova-products.com.

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