General FAQs

Most frequently asked questions about the NOVA H1 Audio Earrings

Availability

Availability of NOVA H1 Audio Earrings

The NOVA H1 Audio Earrings are available for purchase in our webstore (click here to check all products) and several retail stores (see a list of partner stores).

Our customers can have a unique touch-and-feel experience with the NOVA H1 Audio Earrings in innovative retail stores across Europe:

- Smartech store in KaDeWe (Berlin)

- Smartech store at Printemps Haussmann (Paris)

- Smartech store in Selfridges (London)

- Smartech store in La Rinascente (Milan)

- Webidoo store (Milan).

For a full list of partner stores, see the Partners page.

Privacy

Questions concerning privacy when using the NOVA H1 Audio Earrings

As the sound propagates from the pearl directly into your ear, it does not leak outwards in different directions. However, because the Audio Earrings are worn out-of-ear, we recommend adjusting the sound volume to the level of noise around you to ensure your music and conversations stay as discreet as possible.

As the sound propagates from the pearl directly into your ear, it does not leak outwards in different directions. However, because the Audio Earrings are worn out-of-ear, we recommend adjusting the sound volume to the level of noise around you to ensure your music and conversations stay as discreet as possible.

Health

The impact of NOVA H1 Audio Earrings on one's health

Compared to a smartphone that irradiates 2000 mW, the NOVA H1 Audio Earrings emit only about 3 mW during a phone call. In addition, one is only exposed to radiation when actively using the Audio Earrings and not by merely wearing them. They go into ultrasleep mode when not in use and thus do not emit any radiation.

Not at all. Thanks to the premium high-quality materials (silver/gold) which are nickel-free, even the most sensitive of the skins will be protected.

Furthermore, the light weight (about 7,7g per earring) of the NOVA H1 will make you think that you are wearing regular earrings. We also have a stud version for those with pierced ears.

Absolutely safe. When it comes to radiation, the NOVA H1 Audio Earrings emit about 3 mW against a mobile phone that radiates 2000 mW.
Regarding hygiene, the Audio Earrings are not inside the ear canal but on the earlobe, so there's no blockage of the ear canal or ear wax clogging. On top, the Audio Earrings are made of high-quality nickel-free materials. For these reasons, the Audio Earrings are safe to wear for as long as needed.

Product FAQs

An in-depth look into the NOVA H1 Audio Earrings

Technology

Directional Sound is a unique out-of-ear technology developed by NOVA. Directional Sound transmits sound from the pearl directly into your ear, therefore it does not leak outwards in different directions. However, due to an out-of-ear placement of the Audio Earrings, we recommend adjusting the sound volume to the level of noise around you to ensure your music and conversations stay as discreet as possible.

Thanks to the Directional Sound technology, the sound experience of using the Audio Earrings differs from that of in-ear or over-the-ear earphones. It could be compared to AR: a layer of sound, such as music or a person on the other side of a phone call, is added to the existing layer of sound that surrounds you. It's like having a soundtrack that accompanies you throughout the day.

Materials

Our NOVA H1 Audio Earrings are made of nickel-free stainless steel plated in gold or silver and a freshwater pearl.

The NOVA H1 pearl is a cultured, freshwater pearl. Such pearls are real pearls which are cultivated in oysters that mature in non-saline water. Freshwater pearls, unlike saltwater pearls, have the correct layer structure to suit our size requirements for drilling a hole for the technology.

Style

The NOVA H1 Audio Earrings are available in two versions – plated gold and plated silver – and have two different styles – Clip-on and Stud.

It depends primarily on your personal style and whether your ears are pierced. If you want to wear the NOVA H1 only on the earlobe, you have your ears pierced and/or you have smaller earlobes, the stud version is just fine. If you want to have even more versatility and wear the NOVA H1 as a cuff or you don't have pierced ears, you might want to opt for the clip-on option. Either way, both styles are amazing and comfortable to wear all day long.

Yes, you totally can! Our NOVA H1 Audio Earrings in the clip-on version can be worn next to other earrings, so you don't have to sacrifice other earrings to wear the NOVA H1. With the clip-on version of the NOVA H1, you are especially flexible and can even wear them as ear cuffs. Our NOVA H1 will fit in perfectly with your look.

Use Cases

When to use or not use your NOVA H1 Audio Earrings

Yes, you can use the NOVA H1 Audio Earrings mono (one Earring) or stereo (both Earrings).

Yes, you can. Thanks to our Directional Sound technology and the out-of-ear positioning of the NOVA H1 Audio Earrings, you can listen to your favorite tunes while remaining receptive to the surroundings. With the NOVA H1 Audio Earrings, you will still hear traffic around you and will thus avoid danger.

No, the NOVA H1 Audio Earrings are not waterproof. Although they are protected enough for rain, you should avoid showering or swimming with the NOVA H1 Audio Earrings. Besides that, the Bluetooth signal connecting your phone to your Audio Earrings would not work under water.

We believe that the NOVA H1 are versatile, so if you usually do sports with earrings on, you can also use the NOVA H1. However, even though the NOVA H1 stay firmly on your earlobes, we recommend to be careful and avoid particularly active sports, especially outdoors, to avoid losing one of the earrings or dropping them on the asphalt which could cause optical damage to the pearl. In general, sports with softer moves like yoga or golf shouldn’t be a problem. When it comes to swimming, do not use the NOVA H1 as they are not waterproof.

Absolutely. Since the ear canal is not blocked, you can listen to music/podcast/audiobook or make phone calls while being aware of your surroundings, metro announcements, etc.

Yes, since the NOVA H1 do not block the ear canal, they can be worn while wearing hearing aids. However, the Audio Earrings cannot replace hearing aids. Also note that we do not test all hearing aid models, so we cannot guarantee how the hearing aid will amplify sound. Let us know your hearing aid model at customercare@nova-products.com and we will advise you.

You can use the Audio Earrings for Teams, WhatsApp, Zoom and any other applications, audio or music apps and platforms on your smartphone, tablet or PC, just like you would do with regular earphones.

We wouldn't recommend doing this. As with any piece of jewelry, we recommend taking the Audio Earrings off before sleep. This is not only more convenient, but also safer (for example, if the Audio Earrings fall off the bed onto the floor, it may cause optical damage to the pieces).

Specs

Questions about the technical specifications of the NOVA H1 Audio Earrings

The NOVA H1 connect to your device via the latest Bluetooth technology - Bluetooth 5.2.

The NOVA H1 Audio Earrings must be paired with your device once you use them for the first time. Take one Audio Earring and set it to pairing mode by pressing the button on the back for three seconds. You will hear an audio signal indicating the pairing mode. Then go into your device’s settings and in the list of Bluetooth devices choose and connect to the NOVA H1. The next time you turn NOVA H1 on, they will automatically connect to your device so you just put them on and start using.

It is essential to wear the right earring on your right ear and the left earring on your left ear so that the person on the other end of your phone call can hear you clearly. If you wear earrings in the wrong ears during a phone call, the algorithm in the chip that blocks out your surrounding background noise (e.g. wind) for your interlocutor will instead block out your own voice.

The algorithm in the chip we are using and the combination of 2 microphones block the noise around you, for example, wind, so the person on the other end of the phone call can hear you clearly.

No, the NOVA H1 do not provide Active Noise Cancelation. Since the Audio Earrings are placed outside the ear canal (on the earlobe or earhelix), it is not possible to suppress ambient noise. In fact, it is one of the unique features of the NOVA H1 that allows you to stay receptive to the outside world at all times.

The NOVA H1 are compatible with any device running on iOS (from iPhone 4S and new models) and Android (from Android 4.4 KitKat, lollipop 5.0 and more updated versions) operating systems.

With the current battery, fully charged Audio Earrings have a battery life of 3,5-4,5 hours.

Actual battery life may vary depending on phone model, music volume, temperature and other factors.

Whenever you need to charge the NOVA H1, just put them back in the charger and they will automatically go into the sleep/charging mode avoiding the battery waste. You can even charge the NOVA H1 on the go and thus maximize the music playtime and phone calls to a total of up to 18 hours.

After the charging case runs out of power, recharge it using a USB-C cable (not included).

It takes 1.5h for the fully discharged Audio Earrings to get fully charged.

With the current battery, fully charged Audio Earrings combined with 3 more full charges via the charging case provide up to 18 hours of playtime, after which the charging case must be recharged via a USB-C cable (not included). Please note that the actual battery life may vary depending on phone model, music volume, temperature and other factors.

The special battery installed in the Audio Earrings lasts an average of 2-3 years. But don't worry, just like the battery in a watch, the battery in the NOVA H1 can be replaced at designated locations (to be announced later), so your NOVA H1 can stay with you forever.

Price-Value

There are several reasons for the high valuation of the NOVA H1 Audio Earrings. First, the NOVA H1 Audio Earrings are unique and exclusive on the market with the patented out-of-ear technology 'Directional Sound' and the only earphones embedded in earrings.

Second, the NOVA H1 Audio Earrings are also made from high-quality cultured freshwater pearls, which must meet certain size requirements in diameter and especially height in order to accommodate the NOVA technology inside. Furthermore, freshwater pearls take approximately three to five years to grow. Therefore, the supply of pearls for the NOVA H1 Audio Earrings is limited. In addition, as pearls are a natural product, each pearl is unique, making each pair of the NOVA H1 Audio Earrings unique as well.

Finally, each product is assembled by hand in Europe, respecting high quality craftsmanship and working conditions.

Product care

You can clean the NOVA H1 by carefully wiping them gently with a soft, dry cloth.

The NOVA H1 come with a portable charging case that not only charges them, but also allows you to store and transport them safely.

We recommend you to take care of the NOVA H1 just like with other jewelry. The metal part is very robust. Yet, the pearl is a natural product and although it won't break with the fall, if you let it fall on the asphalt, you may get scratches and optical damages. The earrings will still be functional.

Order Process

Frequently asked questions about the order process

Ordering

Here are the steps you should follow to successfully place an order on our website:

1. Choose the preferred style: gold or silver, and clip-on or stud.

2. Select the quantity.

3. Click on “Add to cart”, add an "Order note" (optional) and proceed to "Check out".

4. Enter your contact details and click on "Continue to shipping".

5. Check the correctness of the entered shipping details and the chosen shipping method and then click on "Continue to payment".

6. Choose the preferred payment method.

7. Review the order and place it.

And done - your order is placed now! Shortly after, you should receive a confirmation email with your order details.

Yes, of course. As long as there is enough stock, you can purchase as much of the product as you want.

Payment

We accept most major credit cards such as Mastercard, Visa and Maestro, digital wallet payments Apple Pay, Google Pay, PayPal and Amazon Pay, as well as local payment methods iDEAL and Sofort. Moreover, customers can pay using the instalment plan via Klarna.

Yes. All customers in Germany, Austria, Sweden, the Netherlands and the UK can now take advantage of the "Buy now, pay later" instalment plan via Klarna. Just add the product to your basket, select Klarna payment method at checkout and pay in 30 days or in 3 interest-free instalments.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Yes. It is important that you indicate your billing address which matches the address on your credit card statement, but the shipping address and recipient’s name can be different.

It might be that we do not have enough product in stock, therefore your payment was cancelled. Or it can be that your bank didn't authorise the transaction - in this case, please contact directly your bank or card issuer.

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

No, no personal information is collected without the customer's permission.

All purchases in Germany, France, Austria, Spain, Italy, Belgium and the Netherlands are made in € (euros). Purchases in other countries are made in local currency.

After ordering

Once we've received your order, you should receive a confirmation email from us with the details of your order. If you haven't received this email within 24 hours, please contact us via customercare@nova-products.com.

If you haven't received the confirmation email within 24 hours, please contact us via customercare@nova-products.com.

Yes, before the order has been dispatched. Please contact us via customercare@nova-products.com, so we can help you out.

Don't worry - we know this happens! If the order has not been shipped yet and the shipping label has not been created, we will of course change the shipping address. Contact us as soon as possible at customercare@nova-products.com, and we will help you out.

After the order is dispatched, you will receive an email notification from us with the shipping detals. Then, the delivery company will inform you of the estimated delivery time.

No. Taxes and import duties are included in the final product price and are covered by NOVA Products GmbH, which means the customer does not have to pay any additional fees upon receipt of the goods.

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