Last updated March 1, 2023

NOVA Products GmbH Shipping Policy

GENERAL SHIPPING INFORMATION 

All orders are shipped from Germany. Depending on the destinations, deliveries are handled by DHL or UPS. All shipments sent by NOVA Products GmbH are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Orders usually cannot be cancelled after they have been confirmed through our website. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. Please note that we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made. We cannot ship to P.O. boxes as generally shipments require a signature on delivery.

Once your order has been dispatched, an email will be sent with a delivery confirmation and tracking number. Please contact our customer service team at customercare@nova-products.com if you have any questions or concerns about the delivery of your order.

 

DELIVERY COUNTRIES

Currently, we ship to Germany, Austria, France, Italy, Spain, the Netherlands, Belgium, Sweden, Switzerland, and the United Kingdom. Please note that orders with an address in a country other than those listed above will not be fulfilled.

 

SHIPPING TIME

We process and send orders during our main service hours, Monday to Friday, from 8 am until 5 pm CET. The goods are prepared for dispatch depending on their availability. Please always refer to the "Shipping Information" section of the product pages for current shipping times.

 

SHIPPING COSTS

The shipping price of each order includes a tracked delivery by DHL or UPS.

NOVA Products GmbH cannot be held liable for any costs or damages related to a delivery delay. All shipments are shipped DAP (Delivery at Place). International orders (shipments outside the EU) are subject to taxes and import duties once the order reaches its destination country. These taxes and import duties are included in the final product price and are covered by NOVA Products GmbH, which means the customer does not have to pay any additional fees upon receipt of the goods.