General FAQs

Most frequently asked questions about the NOVA H1 Audio Earrings


Availability of NOVA H1 Audio Earrings

The NOVA H1 Audio Earrings are available for purchase in our webshop (click here to check all products) and several retail stores (see a list of partner stores).

We offer our customers a unique touch-and-feel experience with the NOVA H1 Audio Earrings in innovative retail stores across Europe:

- The Latest store in Berlin

- Smartech store at Printemps Haussmann (Paris)

- Smartech store in Selfridges (London)

- Smartech store in La Rinascente (Milan).

For a full list of partner stores, see the Partners page.


Questions concerning privacy when using the NOVA H1 Audio Earrings

As the sound propagates from the pearl directly into your ear, it does not leak outwards in different directions. However, because the Audio Earrings are worn out-of-ear, we recommend adjusting the sound volume to the level of noise around you to ensure your music and conversations stay as discreet as possible.

As the sound propagates from the pearl directly into your ear, it does not leak outwards in different directions. However, because the Audio Earrings are worn out-of-ear, we recommend adjusting the sound volume to the level of noise around you to ensure your music and conversations stay as discreet as possible.


The impact of NOVA H1 Audio Earrings on one's health

Compared to a smartphone that irradiates 2000 mW, the NOVA H1 Audio Earrings emit only about 3 mW during a phone call. In addition, one is only exposed to radiation when actively using the Audio Earrings and not by merely wearing them. They go into ultrasleep mode when not in use and thus do not emit any radiation.

Not at all. Thanks to the premium high-quality materials (silver/gold) which are nickel-free, even the most sensitive of the skins will be protected.

Furthermore, the light weight (about 7,7g per earring) of the NOVA H1 will make you think that you are wearing regular earrings. We also have a stud version for those with pierced ears.

Absolutely safe. When it comes to radiation, the NOVA H1 Audio Earrings emit about 3 mW against a mobile phone that radiates 2000 mW.
Regarding hygiene, the Audio Earrings are not inside the ear canal but on the earlobe, so there's no blockage of the ear canal or ear wax clogging. On top, the Audio Earrings are made of high-quality nickel-free materials. For these reasons, the Audio Earrings are safe to wear for as long as needed.

Product FAQs

An in-depth look into the NOVA H1 Audio Earrings


Directional Sound is a unique out-of-ear technology developed by NOVA. Directional Sound transmits sound from the pearl directly into your ear, therefore it does not leak outwards in different directions. However, due to an out-of-ear placement of the Audio Earrings, we recommend adjusting the sound volume to the level of noise around you to ensure your music and conversations stay as discreet as possible.

Thanks to the Directional Sound technology, the sound experience of using the Audio Earrings differs from that of in-ear or over-the-ear earphones. It could be compared to AR: a layer of sound, such as music or a person on the other side of a phone call, is added to the existing layer of sound that surrounds you. It's like having a soundtrack that accompanies you throughout the day.


Our NOVA H1 Audio Earrings are made of nickel-free stainless steel plated in gold or silver and a freshwater pearl.

The NOVA H1 pearl is a cultured, freshwater pearl. Such pearls are real pearls which are cultivated in oysters that mature in non-saline water. Freshwater pearls, unlike saltwater pearls, have the correct layer structure to suit our size requirements for drilling a hole for the technology.


The NOVA H1 Audio Earrings are available in two versions – plated gold and plated silver – and have two different styles – Clip-on and Stud.

It depends primarily on your personal style and whether your ears are pierced. If you want to wear the NOVA H1 only on the earlobe, you have your ears pierced and/or you have smaller earlobes, the stud version is just fine. If you want to have even more versatility and wear the NOVA H1 as a cuff or you don't have pierced ears, you might want to opt for the clip-on option. Either way, both styles are amazing and comfortable to wear all day long.

Yes, you totally can! Our NOVA H1 Audio Earrings in the clip-on version can be worn next to other earrings, so you don't have to sacrifice other earrings to wear the NOVA H1. With the clip-on version of the NOVA H1, you are especially flexible and can even wear them as ear cuffs. Our NOVA H1 will fit in perfectly with your look.

Use Cases

When to use or not use your NOVA H1 Audio Earrings

Yes, you can use the NOVA H1 Audio Earrings mono (one Earring) or stereo (both Earrings).

Yes, you can. Thanks to our Directional Sound technology and the out-of-ear positioning of the NOVA H1 Audio Earrings, you can listen to your favorite tunes while remaining receptive to the surroundings. With the NOVA H1 Audio Earrings, you will still hear traffic around you and will thus avoid danger.

No, the NOVA H1 Audio Earrings are not waterproof. Although they are protected enough for rain, you should avoid showering or swimming with the NOVA H1 Audio Earrings. Besides that, the Bluetooth signal connecting your phone to your Audio Earrings would not work under water.

We believe that the NOVA H1 are versatile, so if you usually do sports with earrings on, you can also use the NOVA H1. However, even though the NOVA H1 stay firmly on your earlobes, we recommend to be careful and avoid particularly active sports, especially outdoors, to avoid losing one of the earrings or dropping them on the asphalt which could cause optical damage to the pearl. In general, sports with softer moves like yoga or golf shouldn’t be a problem. When it comes to swimming, do not use the NOVA H1 as they are not waterproof.

Absolutely. Since the ear canal is not blocked, you can listen to music/podcast/audiobook or make phone calls while being aware of your surroundings, metro announcements, etc.

Yes, since the NOVA H1 do not block the ear canal, they can be worn while wearing hearing aids. However, the Audio Earrings cannot replace hearing aids. Also note that we do not test all hearing aid models, so we cannot guarantee how the hearing aid will amplify sound. Let us know your hearing aid model at and we will advise you.

You can use the Audio Earrings for Teams, WhatsApp, Zoom and any other applications, audio or music apps and platforms on your smartphone, tablet or PC, just like you would do with regular earphones.


Questions about the technical specifications of the NOVA H1 Audio Earrings

The NOVA H1 connect to your device via the latest Bluetooth technology - Bluetooth 5.2.

The NOVA H1 Audio Earrings must be paired with your device once you use them for the first time. Take one Audio Earring and set it to pairing mode by pressing the button on the back for three seconds. You will hear an audio signal indicating the pairing mode. Then go into your device’s settings and in the list of Bluetooth devices choose and connect to the NOVA H1. The next time you turn NOVA H1 on, they will automatically connect to your device so you just put them on and start using.

It is essential to wear the right earring on your right ear and the left earring on your left ear so that the person on the other end of your phone call can hear you clearly. If you wear earrings in the wrong ears during a phone call, the algorithm in the chip that blocks out your surrounding background noise (e.g. wind) for your interlocutor will instead block out your own voice.

The algorithm in the chip we are using and the combination of 2 microphones block the noise around you, for example, wind, so the person on the other end of the phone call can hear you clearly.

No, the NOVA H1 do not provide Active Noise Cancelation. Since the Audio Earrings are placed outside the ear canal (on the earlobe or earhelix), it is not possible to suppress ambient noise. In fact, it is one of the unique features of the NOVA H1 that allows you to stay receptive to the outside world at all times.

The NOVA H1 are compatible with any device running on iOS (from iPhone 4S and new models) and Android (from Android 4.4 KitKat, lollipop 5.0 and more updated versions) operating systems.

Whenever you need to charge the NOVA H1, just put them back in the charger and they will automatically go into the sleep/charging mode avoiding the battery waste. You can even charge the NOVA H1 on the go and thus maximize the music playtime and phone calls to a total of up to 18 hours.

It takes 1.5h for the fully discharged Audio Earrings to get fully charged.

It takes 3 full charges until the charging case runs out of power and should be recharged via a cable.

The special battery installed in the Audio Earrings lasts an average of 2-3 years. But don't worry, just like the battery in a watch, the battery in the NOVA H1 can be replaced at designated locations, so your NOVA H1 can stay with you forever.


There are several reasons that explain the high value of the NOVA H1 Audio Earrings. The NOVA H1 Audio Earrings are a one-of-a-kind exclusive product on the market with patented out-of-ear technology - Directional Sound – and the only earphones embedded in earrings.

Besides, cultured freshwater pearls on the Audio Earrings need to meet certain size requirements in diameter and especially in height to fit the technology inside, and it takes about 3-5 years for these pearls to grow. Therefore, the NOVA H1 pearls are in limited supply. Also, as a natural product, all pearls are unique, making each pair of the NOVA H1 Audio Earrings unique as well.

Finally, each product is manually assembled in Europe using only quality workmanship and respecting working conditions.

Product care

You can clean the NOVA H1 by carefully wiping them gently with a soft, dry cloth.

The NOVA H1 come with a portable charging case that not only charges them, but also allows you to store and transport them safely.

We recommend you to take care of the NOVA H1 just like with other jewelry. The metal part is very robust. Yet, the pearl is a natural product and although it won't break with the fall, if you let it fall on the asphalt, you may get scratches and optical damages. The earrings will still be functional.


In times in which most of us are doing home office - maybe our kids, partners or roommates are home as well - the NOVA H1 Audio Earrings are the perfect ally to get things done while keeping you connected to the real world by hearing everything that is happening around you.
Be on a work call and hear the delivery man at the door, prepare a presentation while listening to music and hear when the washing machine finishes its cycle...the possibilities are endless.

Yes, just like you wear regular earrings. Because they are small, securely fastened with a clip or stud and do not hang off the earlobe, they fit comfortably and securely on the ear even when wearing a mask.

Order Process

Frequently asked questions about the order process

Placing an order

Here are the steps you should follow to successfully place an order on our website:

1. Choose the preferred style: gold or silver, and clip-on or stud.

2. Select the quantity.

3. Click on “Add to cart”, add an "Order note" (optional) and proceed to "Check out".

4. Enter your contact details and click on "Continue to shipping".

5. Check the correctness of the entered shipping details and the chosen shipping method and then click on "Continue to payment".

6. Choose the preferred payment method.

7. Review the order and place it.

And done - your order is placed now! Shortly after, you should receive a confirmation email with your order details.

Yes, of course. As long as there is enough stock, you can purchase as much of the product as you want.


We accept most major credit cards such as Mastercard, Visa and Maestro, digital wallet payments Apple Pay, Google Pay, PayPal and Amazon Pay, as well as local payment methods iDEAL and Sofort.

At the moment we do not offer payment by instalments.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Yes. It is important that you indicate your billing address which matches the address on your credit card statement, but the shipping address and recipient’s name can be different.

It might be that we do not have enough product in stock, therefore your payment was cancelled. Or it can be that your bank didn't authorise the transaction - in this case, please contact directly your bank or card issuer.

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

We collect local VAT calculated at the checkout for the customers in Germany, France, Belgium, Italy, Spain and the Netherlands. We do not collect VAT on purchases made in Switzerland and the UK.

Please note that international orders (shipments outside the EU) may be subject to customs or import duties once the order reaches its destination country and are paid by the customer. For more information on shipping, consult our Shipping Policy.

No, no personal information is collected without the customer's permission.

All purchases are made in € (euros).

After the order is placed

Once we've received your order, you should receive a confirmation email from us with the details of your order. If you haven't received this email within 24 hours, please contact us via

If you haven't received the confirmation email within 24 hours, please contact us via

Yes, before the order has been dispatched. Please contact us via, so we can help you out.

Don't worry - we know this happens! If the order has not been dispatched yet, we will of course change the shipping address. Contact us as soon as possible at, and we will help you out.

After the order is dispatched, you will receive an email notification from us with the shipping detals. Then, the delivery company will inform you of the estimated delivery time.

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