General FAQs

Most frequently asked questions about the NOVA H1 Audio Earrings

Availability

When and where will the NOVA H1 Audio Earrings be available

The NOVA H1 will be available for online purchase on our website in September 2022.

All our customers will be offered a unique touch-and-feel experience with the NOVA H1 in innovative retail stores across Europe:

- from September 2022 - The Latest in Berlin

- from November 2022 - Smartech at Selfridges (London), Le Printemps (Paris) and La Rinascente (Milan).

The NOVA H1 Audio Earrings will be available for purchase in our webstore and several retail stores: The Latest (Berlin), Smartech at Selfridges (London), Le Printemps (Paris) and La Rinascente (Milan).

Privacy

The H1 Audio Earrings keep your conversations and music private

Thanks to our patented Directional Sound technology, sound is sent from the pearl on the NOVA H1 directly to your ear canal, avoiding the spread of the sound in different directions. This means that only you will hear the person on the other end of the phone call.

Thanks to our patented Directional Sound technology, sound is sent from the pearl on the NOVA H1 directly to your ear canal, avoiding the spread of the sound in different directions. This means that even at high volume, your music is barely audible to those around you.

Health

The NOVA H1 Audio Earrings and its impact on one's health

Compared to a smartphone, which irradiates 2000 mW, the NOVA H1 only emit 1 mW when on a phone call. Due to this, the German Federal Office for Radiation Protection (Bundesamt für Strahlenschutz) recommends the usage of headsets.

It is important, though, to note that one is mostly exposed to radiation when using the earrings and not by merely wearing them - they go into the ultrasleep mode when not in use.

Not at all. Thanks to the premium high-quality materials, such as nickel-free silver/gold and natural pearl, even the most sensitive of the skins will be protected.

Furthermore, the light weight (7g per earring) of the NOVA H1 will make you think that you are wearing regular earrings. If still not convinced, we have a stud version for those with pierced ears.

Absolutely safe. When it comes to radiation, the earphones emit 1mW against a mobile phone that radiates 2000 mW.
Regarding hygiene, the earrings are not inside the ear canal but on the earlobe, so there's no blockage of the ear canal or ear wax clogging.

Product FAQs

An in-depth look into the NOVA H1 Audio Earrings

Use Cases

When to use or not use your NOVA H1 Audio Earrings

Yes, you can use the NOVA H1 Audio Earrings mono (one Earring) or stereo (both Earrings).

Yes, you can. Thanks to our Directional Sound technology and the out-of-ear positioning of the NOVA H1, you can listen to your favorite tunes while remaining receptive to the surroundings, allowing you to hear traffic around you and thus avoid danger.

Since the NOVA H1 are placed not in your ear canal like other earphones but on your earlobe or earhelix, the ear canal is not blocked, so you will not be able to hear the music properly with the loud sound of the hair dryer so close to your ears.

No, the NOVA H1 are not waterproof. Although they are protected enough for rain, you should avoid showering or swimming with the NOVA H1. Besides that, the Bluetooth signal connecting your phone to your Audio Earrings would not work under water.

We stand for the versatility of the NOVA H1, so if you usually do sports with earrings on, the NOVA H1 can accompany you in that. Although the NOVA H1 stay firmly on your earlobe, we recommend to be careful and avoid particularly active sports, especially outdoors, to avoid losing one of the earrings or dropping them on the asphalt which could cause optical damage to the pearl. In general, sports with softer moves like yoga or golf shouldn’t be a problem. When it comes to swimming, do not use the NOVA H1 as they are not waterproof.

Absolutely. Since the ear canal is not blocked, you can listen to music/podcast/audiobook or make phone calls while being aware of your surroundings, metro announcements, etc.

Yes, since the NOVA H1 do not block the ear canal, they can be worn while wearing hearing aids. However, the Audio Earrings cannot replace hearing aids. Also note that we do not test all hearing aid models, so we cannot guarantee how the hearing aid will amplify sound. Let us know your hearing aid model at customercare@nova-products.com and we will advise you.

Specs

Questions about the technical specifications of the NOVA H1 Audio Earrings

The NOVA H1 connect to your favorite device via the latest Bluetooth technology - Bluetooth 5.2.

The NOVA H1 Audio Earrings must be paired with your device once you use them for the first time. Take one Audio Earring and set it to pairing mode by pressing the button on the back for three seconds. You will hear an audio signal indicating the pairing mode. Then go into your device’s settings and in the list of Bluetooth devices choose and connect to the NOVA H. The next time you turn NOVA H1 on, they will automatically connect to your device so you just put them on and start using.

The algorithm in the chip we are using and the combination of 2 microphones block the noise around you, for example, wind, so the person on the other end of the phone call can hear you clearly.

No, the NOVA H1 do not provide Active Noise Cancelation. Since the Audio Earrings are placed outside the ear canal - on the earlobe or earhelix - it is not possible to suppress ambient noise. In fact, it is one of the unique features of the NOVA H1 that allows you to stay receptive to the outside world at all times.

The NOVA H1 are compatible with any device running on iOS (from iPhone 4S and new models) and Android (from Android 4.4 KitKat, lollipop 5.0 and more updated versions) operating systems.

We use nickel-free stainless steel plated in gold or silver and a real pearl.

Whenever you need to charge the NOVA H1, just put them back in the charger and they will automatically go into the sleep/charging mode avoiding the battery waste. You can even charge the NOVA H1 on the go and thus maximize the playtime to a total of more than 20 hours.

It takes about 1-1,5 hours for the Audio Earrings to get fully charged.

It takes about 4-5 full uses until the charger case runs out of power and should be recharged via a cable.

The special VARTA battery installed in the Audio Earrings lasts an average of 2-3 years. But don't worry, just like the battery in a watch, the battery in the NOVA H1 can be replaced at designated locations, so your NOVA H1 can stay with you forever.

Product care

You can clean the NOVA H1 by carefully wiping them gently with a soft, dry cloth.

The NOVA H1 come with a portable charging case that not only charges them, but also allows you to store and transport them safely.

We recommend you to take care of the NOVA H1 just like with other jewelry. The metal part is very robust. Yet, the pearl is a natural product and although it won't break with the fall, if you let it fall on the asphalt, you may get scratches and optical damages. The earrings will still be functional.

COVID-19

In times in which most of us are doing home office - maybe our kids, partners or roommates are home as well - the NOVA H1 Audio Earrings are the perfect ally to get things done while keeping you connected to the real world by hearing everything that is happening around you.
Be on a work call and hear the delivery man at the door, prepare a presentation while listening to music and hear when the washing machine finishes its cycle...the possibilities are endless.

You can use the Audio Earrings for Skype, WhatsApp, Zoom and any other audio or music apps and platforms on your smartphone, tablet or PC.

Yes, just like you wear regular earrings. Because they are small, securely fastened with a clip or stud and do not hang off the earlobe, they fit comfortably and securely on the ear even when wearing a mask.

Order Process

Frequently asked questions about the order process.

Placing an order

Here are the steps you should follow to successfully place an order on our website:

1. Choose the preferred style: gold or silver, and clip-on or stud.

2. Select the quantity.

3. Click on “Add to cart”, add an "Order note" (optional) and proceed to "Check out".

4. Enter your contact details and click on "Continue to shipping".

5. Check the correctness of the entered shipping details and the chosen shipping method and then click on "Continue to payment".

5. Choose the preferred payment method.

6. Review the order and place it.

And done - your order is placed now! Shortly after, you should receive a confirmation email with your order details.

Yes, of course. As long as there is enough stock, you can purchase as much of the product as you want.

It depends primarily on your style and whether your ears are pierced. If you want to wear the NOVA H1 only on the earlobe and you have your ears pierced, the stud version is just fine. If you want to have even more versatility and wear the NOVA H1 as a cuff or you don't have pierced ears, you might want to opt for the clip-on option. Either way, both styles are amazing and comfortable to wear all day long.

After the order is placed

Once we've received your order, you should receive a confirmation email from us with the details of your order. If you haven't received this email within 24 hours, please contact us via customercare@nova-products.com.

If you haven't received the confirmation email within 24 hours, please contact us via customercare@nova-products.com.

Yes, before the order has been dispatched. Please contact us via customercare@nova-products.com, so we can help you out.

Don't worry - we know this happens! If the order has not been dispatched yet, we will of course change the shipping address. Contact us as soon as possible at customercare@nova-products.com, and we will help you out.

After the order is dispatched, you will receive an email notification from us with the shipping detals. Then, the delivery company will inform you of the estimated delivery time.